Support Center
Need help with generating stunning AI images? We're here to support you every step of the way!
Email Support
Get personalized help from our support team. We typically respond within 24-48 hours.
dongshan1025@gmail.com
Please include "Banana AI Support" in your subject line for faster response.
Common Questions
Image Generation
Having trouble generating images? Make sure your prompts are clear and descriptive.
- • Be specific in your prompts
- • Try different variations
- • Check your credit balance
Generation Speed
Image processing typically takes 30 seconds to 3 minutes depending on server load and your plan.
- • Free users: Standard priority
- • Premium users: High priority processing
- • Complex images may take longer
Account & Billing
Questions about your subscription, credits, or account settings? We can help with that.
- • Credit balance and usage
- • Subscription management
- • Refund requests
Response Times
24-48 hours
Standard Support Response
For general questions and technical issues
12-24 hours
Premium Support Response
For premium subscribers with urgent issues